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Shipping & Returns

Terms and Conditions

We want you to be satisfied with every item you purchase from us. If a product purchased from our store does not meet your expectations, you may return it within 30 days of purchase, with your original sales receipt, for an exchange or refund. We will not accept any returns without a receipt. Returned products must be in new, salable condition. If applicable, items must be in their original packaging and include all original parts. Clothing items must be unworn, unwashed and have all the original tags attached. For Textbook Returns, please see section below for specific terms and conditions. Within 30 days, products may be returned to Salisbury School Store at 251 Canaan Rd Salisbury, CT 06068. Before shipping a product to us for return processing, please call 1-860-435-5715 for a Return Authorization and shipping instructions. Salisbury School Store is not responsible for any returned items that are lost or damaged during return shipment. Our hours are 8:30 AM to 4:00 PM Eastern Time, Monday through Friday. Shipping and processing charges will not be refunded.

 
Monogrammed and personalized items may not be returned.
Any discounted or clearance merchandise may not be returned.

IMPORTANT: Any product that has been misused or that shows any signs of extensive use may not be returned or exchanged. This includes but is not limited to products that:

    Are weather damaged.
    Have scratches, scuffs, stains, or other markings
    Are not maintained per manufacturer’s instructions.
    Have been used commercially.
    Have damaged components.
    Have missing pieces or parts.

 Returning or Exchanging Textbooks

All Books must be returned in new, saleable condition, within 8 days from the start of the term during which the book was purchased. Books may continue to be exchanged to accommodate course changes, for up to 16 days from the start of term.  Do not un-wrap computer software or books with software until you are sure that you are going to keep it. Any shrink-wrapped books, CD’s, computer software or online course materials with the wrapping removed cannot be returned for a refund. Digital or E-Text codes cannot be returned. If a specific publisher has any restrictions on returns that differ from the policies stated above, the School Store is required to adhere to those policies and the customer will be informed at the time of purchase.

Any technical issues regarding access or content with eBooks and digital course material must be addressed through the tech support links of the publisher that created the content. The School Store is not a representative of any publisher and so cannot warranty or repair any publisher’s products.

Do not remove the used price label/bar code from books. Used books without a label are non-refundable.

IMPORTANT: Shipping a product to us for return that is not in resalable condition and/or without a Return Merchandise Authorization risks forfeiture of product.
Higher Learning Supply Company, LLC reserves the right to modify its return and exchange policies.

 
Privacy Notice

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing list.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at info@salisburyschoolstore.com.